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Our Terms Shape Your Account and Play

When you open an account with anak pion, you're entering an agreement that covers account security, responsible conduct, payment handling via DANA, OVO, GoPay and QRIS, and how…

Account ownership stays with youPayments processed securely via local railsSupport available across multiple channels
anak pion Our Terms Shape Your Account and Play
REACH US DIRECTLY

How to Contact Us About Your Account

Team online

Live Chat

Open the chat widget in the lobby (lower right corner on desktop, within the menu on mobile) and speak with our team in English. Response time is typically under 5 minutes during business hours.

Email Support

Send queries to [email protected]. We read and respond to account, payment, and terms questions within 24 hours, even during weekends.

Account Inbox

Log in to your account and check the Inbox tab. We send policy updates, withdrawal confirmations and urgent security alerts there so you can track them in one place.

YOUR DATA AND SECURITY

How We Protect Your Information

Data Encryption

All transactions and login sessions use TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS details are never stored in full on our servers; payment processors hold the encrypted tokens.

Account Verification

We verify identity via phone number and email at signup. For withdrawals over 5 million rupiah, we request document proof (ID or bank statement) to comply with anti-money-laundering standards.

Cookie Consent

When you first visit anak pion, we ask for cookie consent. Essential cookies (login, security) are automatic; marketing and analytics cookies are optional and respect your choice.

Data Retention

We keep account records and transaction history for 7 years to meet local financial reporting rules. After account closure, we anonymise personal data within 90 days unless legal holds apply.

Password Reset

Forgot your password? Click 'Forgot?' on the login page and we'll send a reset link to your registered email. The link expires after 1 hour for security.

Request Your Data

You can request a copy of all your personal data or ask for account deletion. Email [email protected] with 'Data Request' in the subject line and we'll respond within 14 days.

Terms and Account Rights

If we spot rule violations—like account sharing, betting on behalf of someone else, or using automated tools—we may suspend your account. We'll notify you by email. You can appeal within 14 days by contacting [email protected] with evidence.

Yes. Go to Account Settings > Security > Close Account. We'll process the closure within 24 hours. Any remaining balance will be returned to your DANA, OVO, GoPay or QRIS account within one business day.

Your funds held in your account are separate from our operational accounts and held in trust. Payment processors (DANA, OVO, GoPay, QRIS) also maintain regulatory insurance. In the unlikely event of platform failure, funds are returned through the original payment method.

We use your name, email, phone and payment details to verify identity, process deposits and withdrawals, and send account alerts. We don't sell your data to third parties. Marketing emails are sent only if you opt in during signup or in Account Settings.

Report it within 30 days to [email protected] with your transaction ID (visible in Account > Withdrawal History). We'll investigate and respond within 5 business days. Most delays are caused by bank processing; we'll confirm the status with your payment processor.

No. One account per person is required by our terms and by law. If we discover duplicate accounts linked to the same identity, we'll close all but one and may flag the account for review. Multiple accounts are a form of fraud.

Access and play eligibility depends on local law. We serve Indonesia and some neighbouring regions where gaming is regulated. If you're accessing from outside your home country, your account may be restricted. Contact support to confirm your region's status.