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How anak pion protects your account and your deposits

Q: What if I dispute a deposit or withdrawal charge?

Contact our support team via live chat or email support@anakpion.xyz with the transaction ID, amount and date. We'll review the payment record, confirm the amount with your payment provider, and resolve it within 48 hours if an error is found.

When you open an account with anak pion, we follow clear rules on who can join, how we verify your identity, and how your money moves in and…

Account verification stepsDeposit & withdrawal rulesYour data and privacy

Explore the Lobby Read FAQ

Terms that shape your account on anak pion

anak pion Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with anak pion is subject to our account terms and conditions. Where local law permits, we operate in Indonesia and serve players who meet our eligibility criteria. Deposits via DANA, OVO, GoPay and QRIS are received into our payment processor, verified for amount and

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account match, and credited to your lobby wallet within seconds. Withdrawals are processed through the same payment rail you used to deposit, and require identity verification before clearing. Depending on your bank or e-wallet provider, transfers out typically settle within 1–3 business hours. We store account
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data including your name, contact details, deposit history and device information for as long as your account remains active, plus a retention window after closure where local law permits. Access or eligibility depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about account and legal questions

We've set up multiple channels so you can reach our support team with questions about your account terms, your data, or how we handle withdrawals and deposits. Our team responds in English and works around the clock. If you need to request a copy of your data, dispute a transaction, or ask about your rights under local law, we have a dedicated contact path for each. Players in Makassar and across Indonesia can reach us the same way — no regional delay.

Team online

Live chat

Open your account and tap the chat icon in the lobby. Available 24 hours. Respond time under 2 minutes during peak hours.

Email support

Send account or legal questions to [email protected]. We reply within 12 hours on weekdays, 24 hours on weekends.

Account settings

Log in, tap your profile icon, then Settings > Contact & Privacy. You can request data export or report a concern directly from there.

SECURITY & DATA

How we keep your account and deposit information safe

anak pion treats your account data and payment information with the same care we give your withdrawals. We encrypt all connections between your device and our servers using industry-standard TLS protocols.

Data encryption

All account access and payment transfers use TLS 1.2+ encryption. Your login credentials are hashed; we cannot read your password.

Payment tokenisation

DANA, OVO, GoPay and QRIS details are converted to secure tokens on arrival. Your bank or e-wallet sees only the transaction ID, never raw account data.

Two-factor option

Enable 2FA in Settings > Security. You'll verify each login or withdrawal request via a code sent to your registered mobile number.

Data retention

Account records (name, deposit history, gameplay) are kept for 12 months after closure. You can request deletion of non-essential data anytime.

Withdrawal verification

Before any payout clears, we verify your identity, the withdrawal amount, and the destination payment method matches your account.

Report a concern

Spot suspicious activity on your account? Email [email protected] or use in-lobby chat. We investigate within 24 hours.

Your questions about account terms, data and rights

You must be of legal age in your region where local law permits. During signup, we verify your name, date of birth and mobile number against our eligibility criteria. If you're in Indonesia and your age is confirmed, your account will be activated immediately. Denpasar and all other Indonesian regions follow the same process.

Any balance remaining in your lobby wallet will be returned to the payment method you used to deposit. If your original DANA, OVO, GoPay or QRIS account no longer exists, contact support and we'll arrange an alternative withdrawal to a current account you provide.

After we verify your identity and confirm the payout amount, the transfer is sent to your payment provider within 30 seconds. Your bank or e-wallet typically credits it within 1–3 hours on business days. Weekend or public holiday transfers may take longer depending on your provider's processing schedule.

Yes. Log in, go to Settings > Contact & Privacy, and tap 'Request my data'. We'll compile a file of your name, contact details, deposit and withdrawal history, and device logs, and email it within 5 business days in a standard format.

Contact our support team via live chat or email [email protected] with the transaction ID, amount and date. We'll review the payment record, confirm the amount with your payment provider, and resolve it within 48 hours if an error is found.

We retain account records (login history, deposits, withdrawals, game activity) for 12 months after closure where local law permits. After that period, non-essential personal data is deleted. Legal or compliance records are kept as required by local regulation.

No. Your DANA, OVO, GoPay or QRIS details are tokenised and never shared. We only disclose transaction data to your payment provider to process deposits and withdrawals, and to authorities if required by local law.

How anak pion protects your account and your deposits

How to contact us about account and legal questions

Live chat

Email support

Account settings

How we keep your account and deposit information safe

Data encryption

Payment tokenisation

Two-factor option

Data retention

Withdrawal verification

Report a concern

Your questions about account terms, data and rights

01 Who can open an account on anak pion?

02 What happens to my deposit if I close my account?

03 How long does a withdrawal take?

04 Can I request a copy of all my account data?

05 What if I dispute a deposit or withdrawal charge?

06 How long do you keep my account information after I close my account?

07 Is my payment information shared with third parties?

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