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How We Protect Your Information

When you open an account with anak pion, your personal details and payment information stay secure.

Account security encryptionPayment data protectionWithdrawal verification
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anak pion How We Protect Your Information
CONTACT US

Reach Our Privacy Team

You have the right to ask what personal data we hold, request corrections, or ask us to delete information where local law permits. Contact our support team through the channels below and we'll respond within three business days.

Team online

Email Support

Send privacy requests to our support inbox. Include your account username and the specific data you're asking about. We respond within 72 hours with confirmation of what we've found or actioned.

Live Chat

Open the help widget from the lobby footer (available 08:00–22:00 Jakarta time). Ask to be connected to the privacy team and we'll escalate your request with priority.

Account Settings

Log into your account, go to Settings > Privacy & Data, and you'll see options to download your data, update contact details, or request deletion where available.

HOW WE SAFEGUARD YOU

Data Security and Account Protection

anak pion encrypts all data sent between your device and our servers using industry-standard TLS protocols. Your password is hashed so even our staff cannot see it in plain text.

Encryption & Hashing

All passwords and sensitive fields are hashed on arrival. Data in transit uses TLS 1.2 or higher. Payment credentials are never stored on our systems; processors handle them directly.

Two-Step Withdrawal

Every withdrawal request triggers a verification code sent to your registered email or SMS. You must enter this code before funds leave your account, blocking unauthorized transfers.

Payment Processing

DANA, OVO, GoPay and QRIS transactions route through PCI-compliant gateways. We see only confirmation of successful payment, not your card or wallet details.

Session Management

Sessions expire after 30 minutes of inactivity on desktop and 15 minutes on mobile. Logging out clears all stored session tokens from your device immediately.

Fraud Monitoring

Our system flags deposit and withdrawal patterns that differ from your account history. Unusual activity triggers a manual review and may require additional verification before processing.

Data Retention

Active account data is kept as long as you play with us. After account closure, transaction records are retained for six months for audit purposes, then deleted unless local law requires longer storage.

Privacy Policy Questions Answered

Below are the questions we hear most often about how we handle your information.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Request my data'. We'll email you a complete file within five business days. It includes your profile, transaction history, device logs, and any support tickets you've opened.

Your account is marked as closed and login access stops immediately. Personal profile data is deleted within 30 days. Transaction records stay for six months for accounting and fraud prevention, then are permanently removed unless local law requires us to keep them longer.

No. We do not sell personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your transactions, and with local authorities where law requires. Our processor partners have signed data-protection agreements.

We monitor your account continuously for unusual login attempts, location changes, and withdrawal patterns. If we detect suspicious activity — like a withdrawal from a new device or country — we block the transaction and contact you via SMS and email within minutes.

No. Your wallet credentials never touch our servers. When you deposit or withdraw, the payment gateway handles your DANA, OVO, GoPay or QRIS details directly. We only receive confirmation that the transaction succeeded. This keeps your wallet secure even if our platform were breached.

You can request deletion of non-essential data (like your phone number or saved device list) through Settings > Privacy & Data. We must keep your name, email and ID for as long as your account is open to comply with payment processing rules. After closure, all personal data is deleted within 30 days except transaction records, which we retain for six months where local law permits.

We use cookies to keep you logged in, remember your preferred language and game filters, and track gameplay for fraud prevention. We do not use tracking cookies for marketing purposes outside anak pion. You can disable non-essential cookies in your browser settings, though this may affect your ability to access the lobby. See our Cookie Policy in the footer for a full list.

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